As a supplier, when facing customized customers, what standards do we need to provide?
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- Issue Time
- May 18,2024
Summary
This article will explain the various tasks that jewelry suppliers need to do when facing customers' customized jewelry needs, aiming to provide customers with high-quality customized jewelry services
1. Brass: It has a soft texture, high stability, and is not easy to cause allergies. It has strong plasticity and can be used to make jewelry with different shapes. It has strong wear resistance and corrosion resistance, and can withstand the test of time and use. Its rich color luster can effectively enhance the wearer's temperament and taste.
2. Silver: A beautiful white precious metal with high stability and low susceptibility to allergies. It has a soft and stretchable texture and can be crushed into sheets or pulled into fine threads to create more delicate and complex patterns.
1. Inverting process: also known as "pouring process", the first step of this process is to design the mold according to the shape and size requirements of the product, and then pour the solution of the raw materials into the carved and dewaxed gypsum mold to make it the desired style. After being inverted, a series of surface processes such as mold holding, polishing, and embossing are required to ultimately become sparkling and colorful jewelry. At present, this process generally uses casting machines for mass production, which has the advantage of high efficiency.
2. Inlay technology: It is the most common and relatively simple process of combining gemstones with metals to make jewelry. We mainly use techniques such as claw inlay, nail inlay, package inlay, and track inlay.
Firstly, understand the style customized by the customer, and provide clear images/videos or files (3D modeling, CAD, PS). At the same time, confirm communication to understand the details of customization: materials, dimensions, quantities, colors, whether to add logos, etc.
Secondly, inform customers that there may be deviations due to material characteristics, process technology, sample details, gemstone color/size, etc., in order to reduce customer expectations and reduce after-sales risks. In addition, it is also necessary to inform the customer in advance that there may be some deviation between the displayed accessories in pictures/files/videos and the actual produced samples, which cannot be replicated 1:1 and can only achieve 90% -95% of the effect picture. Unless the customer can provide the original physical version for reference in printing.
After completing the above process, all customized details will be organized into a Word document and sent to the customer for confirmation. After the customer confirms, the design department will draw the 3D rendering as required, and the drawing time will be within 1-3 days. Afterwards, send the 3D renderings to the customer for confirmation, and pay attention to confirming the dimensions, colors, stones, and other details with the customer again; Confirmed and arranged for printing.
1. Maintenance guidance: Provide customers with detailed maintenance methods and precautions.
2. Payment modification service: If the customer has new needs in the future, they can negotiate for payment modification.
1.During all communication with clients, be careful not to use words such as "certain" or "guaranteed".
2. Determine the contact person for the entire production process of customized orders. If there are any questions or inquiries about the progress, proactively contact the corresponding person in charge to follow up. It is recommended to follow up on quotations and 3D renderings every three days, and synchronize with the person in charge once a week during the printing and production of bulk orders; Please note that for each docking, a screenshot of the corresponding customization order should be sent to the responsible person for progress consultation.
3. Mass production will generate a certain amount of tail goods, and customized orders will involve copyright or exclusive rights issues, so it is necessary to communicate with customers in advance about the handling of tail goods; Whether the customer intends to return the order, the supplier's retention period for the remaining goods, etc; Please inform the customer in advance that if the remaining goods exceed the storage date, the supplier has the right to sell them.
Firstly, examine the material purity and gemstone quality of the jewelry supplied by the supplier to ensure compliance with relevant standards. Secondly, determine the quality of the jewelry based on the jewelry related certificates provided.
Understand the reputation of suppliers in the industry, which can be judged through peer evaluation or customer feedback; Check for any negative records or complaints.
Assess whether suppliers can provide a wide range of jewelry types, styles, and designs. At the same time, by browsing the products it provides, determine whether it has the ability to keep up with trends and innovate.
Does the supplier team have professional jewelry knowledge and can they provide accurate information and advice. Judging whether they have good customer service through timely response to communication and professional problem-solving.
In short, by comprehensively considering the above factors, we can accurately select high-quality jewelry suppliers and obtain a satisfactory jewelry procurement experience.
As one of the jewelry wholesalers in China, Heng Dian Jewelry is a professional jewelry wholesale and customization manufacturer. Our products are sold throughout the country and exported to countries and regions such as North America, South America, Southeast Asia, Africa, and the Middle East. Our main business is fashion jewelry made of 925 silver zircon and 18k gold plated material. We update over 500 jewelry products every month for customers to choose from. Our advantages in the jewelry industry include innovative styles, low prices, and excellent quality, as well as sufficient inventory. This has earned us a good reputation in this market. We not only do wholesale jewelry, but also undertake customized jewelry orders. You can design your desired product styles as you please, and we will provide 1V1 service. Welcome to contact us to order fashionable jewelry.
