Service section
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Customer Service
Here, we will introduce to you the services we can provide you throughout the entire cooperation process, including full-link services before, during, and after sales.
01. Pre-Sale
QUESTION | SOLUTION |
View the latest product catalog | Leave your contact information and we will send you the product catalog |
Product information is inaccurate/fuzzy | Contact our business manager and we will send you the correct product pictures and details as soon as possible |
Difficulty comparing and selecting products | Provide the best options, such as well-reviewed models, hot-selling models, and new product combinations |
Price discount information | Product discounts will be notified in advance, subject to the product link |
Logistics prices and methods | Provide your address and our business manager will quickly check the shipping cost and the most matching transportation method for you. |
Product logistics and distribution | When the product is shipped, we will send you a logistics voucher so that you can track the logistics track in real time. |
We are always online to solve your problems | |
02. On Sale
During the order closing stage, perhaps the following aspects are what you want to know.
Order status query
After the order is completed, we will send you a logistics voucher. You can check the logistics track in real time based on the logistics order number. At the same time, our business manager will also track the logistics status of your order in real time and synchronize it to you.
After-sales service consultation
When you are worried about problems after receiving the product, you want to know about our after-sales service in advance.
We have three after-sales service channels: online customer service, phone and email
If you have any questions, we will respond as soon as possible
Payment method
We accept Sinosure, PayPal and T/T payment methods; WeChat, Alipay and bank transfer are accepted in China. Other payment methods need to be communicated and confirmed with our business manager.
03. After-sales
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Product Quality
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Metal fade
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Zircon drops |
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Wrong goods
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Logistics lost | |
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Responding Speed
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Respond immediately
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24h online |
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Warranty Policy
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Provide technical guidance on product maintenance online
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We provide full-link after-sales service | ||