Hengdian Service FAQs
All
Hengdian Company FAQs
Hengdian Product FAQs
Hengdian Service FAQs
What Is It (18K Gold Plated Jewelry) & How It Works?
Comparison and Value of 18k Gold Plated Jewelry FAQs
Suitability, Wearing & Daily Use FAQs
Holiday Season Jewelry FAQs
Customization, Manufacturing & Supplier Trust

Hengdian Service FAQs

Where Is Your Jewelry Factory Located?

Where Is Your Jewelry Factory Located? Hengdian (HD) Jewelry runs a two-base setup in Guangdong Province, China. Our factory is located in Haifeng County, Shanwei, where production, packaging and outbound transport are handled. Finished goods then move to our Guangzhou warehouse, which performs a second round of quality control and dispatches every order worldwide. Our showroom sits in our office in Liwan District, Guangzhou. Our Haifeng, Shanwei factory — production and packaging under one roof. What Happens at the Shanwei Factory The Haifeng site covers the full manufacturing chain for our 18K gold plated brass jewelry:  Production — brass machining, stone setting, polishing and 18K gold plating at 0.1–0.3 micron over brass.  AAA cubic zirconia setting — every stone placed by experienced craftspeople.  Packaging — each piece sealed in an OPP bag before leaving the line.  Transport — packed goods travel from Shanwei to our Guangzhou warehouse. Stone-setting in progress — AAA CZ set by hand at the factory line. Why Orders Ship From Guangzhou Guangzhou is one of the best-connected export logistics hubs in China, so our warehouse there acts as the final gate before your parcel flies out. Every order passes a second QC inspection at the Guangzhou warehouse — checking plating finish, stone security and nickel-free & lead-free compliance (REACH / CE / SGS) — before it is handed to DHL, FedEx or UPS for door-to-door delivery in 6–8 days. We do not operate overseas warehouses; all parcels dispatch direct from Guangzhou, and one order can be split to multiple delivery addresses when you serve several boutique clients. Visit Our Showroom in Liwan District, Guangzhou Our showroom is part of our Guangzhou office in Liwan District. There you can browse in-stock rings, earrings, necklaces, bracelets and jewelry sets, discuss custom projects with a 1-on-1 sales manager, and review our latest monthly releases — over 500 new designs every month. Learn more about the company on our About Us page. AOur Liwan District showroom — in-stock styles ready at 6–12 piece MOQ per style. How to Arrange a Visit or Virtual Tour Send your preferred dates through our inquiry form. Your sales manager confirms a time slot at the Liwan District showroom. Browse samples, talk pricing and place orders on the spot. Prefer remote? We run live video walk-throughs over WhatsApp on request. Browse Catalog Chat on WhatsApp Frequently Asked Questions Why is production in Shanwei but shipping from Guangzhou? Manufacturing runs in Haifeng, Shanwei, while Guangzhou offers stronger international courier connections. The two-base setup keeps production efficient and export dispatch fast. Do orders ship directly from the factory? No. Every order first travels to our Guangzhou warehouse for a second QC inspection, then ships by DHL, FedEx or UPS. Can I visit your showroom? Yes — the showroom is in our office in Liwan District, Guangzhou. Book a slot in advance through our contact form so a sales manager can prepare for your visit. Can I get a video tour instead of visiting? Yes. We run live video walk-throughs of the showroom over WhatsApp — just send your preferred time. Do you have overseas warehouses? No. All parcels dispatch from our Guangzhou warehouse only, which keeps QC standards consistent for every shipment.

Do You Offer Dropshipping or Overseas Warehouse Services?

Do You Offer Dropshipping or Overseas Warehouse Services? No. Hengdian (HD) Jewelry is a factory-direct B2B wholesale supplier, so we do not offer single-piece dropshipping and we do not operate overseas warehouses. Every order ships straight from our production facility in China to the delivery address you provide. How Our Fulfillment Model Works No Dropshipping We do not ship single pieces to your end customers; orders follow wholesale MOQ of 6-12 pieces per stock style. No Overseas Warehouse All stock is held at our own facility, so every batch is quality-checked before it leaves the factory. Factory-Direct Shipping Each order is dispatched separately to the address you specify; different orders are not consolidated to one destination. Why factory-direct? Skipping third-party warehouses means your nickel-free, lead-free jewelry, plated with 0.1-0.3 micron 18K gold over brass, is packed in protective OPP bags right after inspection and never rehandled along the way. Wholesale batches packed and shipped factory-direct. Every order is inspected at our facility before dispatch. Shipping Facts at a Glance Order model: B2B wholesale only; stock MOQ 6-12 pieces per style, custom designs from 120 pieces. Destinations: you choose the delivery address for each order; orders are not merged into one shipment. Samples first: 5-7 free sample pieces are available before bulk buying; you cover the freight. Compliance: REACH, CE and SGS tested, nickel-free and lead-free for worry-free customs clearance. Planning your import route? Learn more about us, browse the product list, send an inquiry, or reach the team via Contact Us. Related Questions Can you ship directly to my customers? No. We do not dropship single pieces; all orders are wholesale and meet per-style MOQ. Do you stock goods in the US or EU? No. There is no overseas warehouse; every order ships factory-direct from China. Can two orders go to different addresses? Yes. Each order ships separately to the address you set; orders are not sent to one fixed place. Can I test quality before importing? Yes. Request 5-7 free samples and pay only the shipping cost. Need a shipping plan for your wholesale order? Message us on WhatsApp for a fast answer. Chat on WhatsApp

Can I Mix Different Designs in One Wholesale Order?

Can I Mix Different Designs in One Wholesale Order? Yes, you can combine several styles in one wholesale order with Hengdian (HD) Jewelry, but each design must meet its own minimum order quantity. As a factory-direct supplier, this keeps quality consistent across every style. How Mixing Designs Actually Works Multiple Styles, One Order Add as many different designs as you like to the same order and ship them together. MOQ Applies Per Style Stock MOQ is 6-12 pieces per style; each design must reach its own minimum. No Mixed Batches We do not combine several designs to fill one shared minimum; batches stay per design. Example. Ordering three styles means at least 6-12 pieces of each, not 6-12 pieces split across all three. This per-style rule protects finish quality and lets us plate every design to spec. Several styles in one order, each at its own MOQ. Each design produced as its own consistent batch. Factory-direct dispatch for your full multi-style order. Order Rules at a Glance Stock MOQ: 6-12 pieces per style, applied to each design separately. Custom MOQ: 120 pieces per design for 18K gold plated customization. No mixed batches: designs are not merged to reach a single minimum. Samples first: 5-7 free sample pieces are available; you cover the shipping cost. Quality standard: nickel-free, lead-free, REACH, CE and SGS compliant, plated 0.1-0.3 micron 18K gold over brass. Want to test styles first? Request samples, then place your multi-style order. See our About Us page, browse the product list, or reach us via Contact Us. Related Questions Can I order many styles at once? Yes. Combine as many designs as you want in one order, each meeting its own MOQ. Do you accept mixed batches? No. We do not merge different designs to fill a single minimum; MOQ is per style. What is the stock minimum per style? Stock MOQ is 6-12 pieces per style; custom designs start at 120 pieces each. Can I try designs before ordering? Yes. Request 5-7 free sample pieces and just cover the shipping cost. Ready to plan a multi-style wholesale order? Message our team on WhatsApp for a fast reply. Chat on WhatsApp

How Do You Package Wholesale Jewelry Orders for Shipping?

How Do You Package Wholesale Jewelry Orders for Shipping? At Hengdian (HD) Jewelry, every wholesale order of 18K gold plated brass jewelry is packed to arrive safe and retail-ready. Standard packaging is an individual OPP bag per piece, and custom branded packaging is available from 10,000 pieces. As a factory-direct supplier with no overseas warehouse, we ship straight from our own China facility. Standard Packaging Explained OPP Bag by Default Each piece is sealed in its own OPP bag to prevent scratches, tangling and tarnish in transit. Product Safety Pieces are nickel-free, lead-free and REACH, CE, SGS compliant, plated 0.1-0.3 micron 18K gold over brass. Factory-Direct Dispatch No overseas warehouse. Orders ship directly from our facility, and can go to more than one address. Custom Branded Packaging From 10,000 pieces. Custom branded packaging such as boxes, pouches or printed cards starts at 10,000 pieces. Share your brand assets early through Send Inquiry so we can include packaging in your quote. Each piece sealed in an individual OPP bag. Quality-checked, compliant pieces before packing. Factory-direct dispatch from our own facility. Key Points to Know Default packaging: one OPP bag per piece, included at no extra charge. Custom branded packaging: available from 10,000 pieces; confirm early for quoting. Order minimums: stock MOQ is 6-12 pieces per style; custom MOQ is 120 pieces per design. Shipping model: no overseas warehouse; we ship from China and can split one order to different destinations. Samples: 5-7 free sample pieces are available; you cover the shipping cost. For more, see our About Us page, browse the product list, or reach us via Contact Us. Related Questions Do you offer custom branded packaging? Yes. Custom branded packaging starts at 10,000 pieces; the default is one OPP bag per piece. Do you have an overseas warehouse? No. We are factory-direct with no overseas warehouse and ship from our China facility. Can one order ship to different addresses? Yes. Orders need not ship to a single location; split delivery is available on request. Questions about packaging or starting a wholesale order? Message our team on WhatsApp for a fast reply. Chat on WhatsApp

How Do I Place a Custom 18K Gold Plated Jewelry Order with Hengdian?

How Do I Place a Custom 18K Gold Plated Jewelry Order with Hengdian? Yes. Hengdian (HD) Jewelry makes 18K gold plated jewelry over brass to order, plated at 0.1-0.3 micron (other thicknesses available on request). Custom MOQ is 120 pieces per design. The workflow has six stages and takes about 7-10 weeks from 3D drawing to finished bulk, plus shipping. Step-by-Step Custom Order Timeline 1 3D Drawing 1-3 days Send references. Each revision adds 1 day. 2 3D Confirmation Design locked After confirmation, the 3D file is final. 3 Sample Production 15-20 days Physical sample made for your review. 4 Sample Confirmation Minor edits OK Small tweaks OK. Major changes restart step 1. 5 Bulk Production 35-45 days Full run with REACH/CE/SGS QC. 6 Shipping To destination OPP bags by default; split delivery on request. Step 1-2: 3D drawing locks the design before sampling. Step 3-4: Sample review aligns quality with your brief. Step 5-6: Bulk production, QC, and shipping. What to Know Before You Start 3D drawing: 1-3 days. Share clear references via Send Inquiry or Contact Us to reduce revisions. Each 3D revision adds 1 day. Lock the design at confirmation; the file is then used for sampling and bulk. Samples: 15-20 days. Small edits are OK; major changes that alter the 3D structure restart step 1 and generate new cost. Bulk: 35-45 days. Production uses 0.1-0.3 micron plating (other thicknesses can be customized) and REACH/CE/SGS, nickel-free, lead-free QC. Packaging: OPP bag by default; custom branded packaging from 10,000 pieces. Packaging note. Default packaging is an OPP bag. Custom branded packaging starts at 10,000 pieces; tell us early so we include it in the quote. With factory-direct control, we keep plating consistent at 0.1-0.3 micron (other thicknesses available on request) and every order REACH, CE, SGS, nickel-free and lead-free compliant. Related Questions What is the minimum order for custom 18K gold plated jewelry? The custom MOQ is 120 pieces per design, plated in 18K gold over brass at 0.1-0.3 micron (other thicknesses available). How long does a full custom order take? From 3D drawing to finished bulk is about 7-10 weeks: 1-3 days for 3D, 15-20 days for samples, 35-45 days for bulk, plus shipping. Can I change the design after 3D confirmation? After 3D confirmation the design is locked. Major changes after sample confirmation restart the process from step 1 and incur new costs. Ready to start a custom 18K gold plated jewelry order? Message us on WhatsApp, or open our customization page for more options. Chat on WhatsApp CAT CAT opens our customization page for custom orders.

Are Your Jewelry Pieces REACH, CE, and SGS Compliant?

Are Your Jewelry Pieces REACH, CE, and SGS Compliant? Yes. All Hengdian (HD) Jewelry pieces are nickel-free and lead-free, and our production meets REACH and CE requirements with SGS-verified testing. This covers in-stock 18K gold plated jewelry and custom orders. We provide test reports and compliance declarations on request to support your import and retail needs. REACH and CE Compliance Our materials and plating meet EU REACH and CE standards, helping smooth customs and retail acceptance in the EU and UK. SGS-Verified Testing Independent SGS testing confirms material safety and restricted-substance limits. Reports and certificates are available on request. Nickel-Free and Lead-Free Every piece is made without nickel or lead, reducing allergy risk for end customers. Why Compliance Matters for Wholesale Buyers Importing into regulated markets means meeting substance and safety rules. REACH and CE alignment with SGS testing lowers shipment-hold risk and gives retailers proof for compliance files. Nickel-free, lead-free materials also reduce returns and complaints. How to Request Compliance Documents Browse our full catalog and shortlist the styles you plan to import. Tell us your target market via Contact Us or Send Inquiry so we prepare the right declarations. We share SGS test reports and REACH or CE documentation, then confirm production and lead time. Related Questions Are your gold plated pieces safe for sensitive skin? Yes. They are nickel-free and lead-free, with REACH, CE, SGS verification for import and retail use. Do you provide SGS test reports and certificates? Yes. Test reports and compliance declarations are available on request. Share your target market so we prepare the documents. Which markets can I import your jewelry to? EU, UK, and US retailers accept REACH and CE aligned pieces. We supply documentation for your customs and buyers. Do custom 18K gold plated orders follow the same standards? Yes. Custom 18K gold plating starts at 120 pieces per design and meets the same REACH, CE, SGS, nickel-free, lead-free standards. Need compliance documents for your next import? Message us on WhatsApp and we will reply within one business day. Chat on WhatsApp

How Thick Is Your 18K Gold Plating, and Will It Last?

How Thick Is Your 18K Gold Plating, and Will It Last? Our fashion jewelry uses 18K gold plating over a brass base, with a plating thickness of 0.1-0.3 micron. This is a measured, consistent spec across our production line, not a vague surface coating. It delivers a warm, even gold finish at a wholesale-friendly price while keeping pieces light and comfortable for daily wear. Measured Plating Spec Each piece carries 0.1-0.3 micron of 18K gold over brass. We track plating thickness per batch so color and coverage stay uniform from sample to bulk order. Built for Daily Wear A sealed top coat helps resist tarnish and fading through regular wear and handling, keeping the gold tone consistent over time. Skin-Friendly Materials All pieces are nickel-free and lead-free, and our process meets REACH and CE with SGS verification, safer for sensitive skin and smoother customs clearance. How to Keep the Gold Finish Lasting Longer Plating life depends on how a piece is worn and stored. A few simple habits help: Remove before swimming, showering, or applying perfume and lotion. Wipe with a soft dry cloth after wear to remove oils and moisture. Store in a dry pouch or box, away from humidity and sunlight. Put jewelry on last, after makeup, to limit surface contact. Related Questions Is 0.1-0.3 micron plating durable enough for resale? Yes. It is our standard wholesale spec, suited to fashion jewelry sold as accessible, on-trend pieces rather than fine jewelry. Are your gold plated pieces safe for sensitive skin? Yes. They are nickel-free and lead-free, with REACH, CE, and SGS compliance documented for import and retail use. Can I see the plating quality before a bulk order? Yes. Review our catalog or learn about our factory to understand production and quality control. Can I order custom 18K gold plated designs? Yes. Custom 18K gold plating starts at 120 pieces per design. Reach contact us or send an inquiry to discuss your project. Want to check the plating quality yourself? Message us on WhatsApp and we will reply within one business day. Chat on WhatsApp

What Is Your Jewelry MOQ, and Can I Order Samples First?

What Is Your Jewelry MOQ, and Can I Order Samples First? Yes. For in-stock fashion jewelry, the minimum order quantity is 6-12 pieces per style. Before committing to a bulk order, you can request 5-7 free samples (you only cover the shipping). We do not accept mixed-batch orders, so each style is ordered on its own. For branded or custom pieces, the 18K gold plating custom MOQ starts at 120 pieces. Free Sample Program Request 5-7 free samples and pay only the shipping fee, so you can verify plating and stone quality before buying. In-Stock MOQ 6-12 pieces per style, shipped in 3-5 business days. Ideal for testing new designs or restocking fast-moving lines with low risk. Custom MOQ 18K gold plating custom orders start at 120 pieces per design. Packaging is OPP bags by default; custom packaging requires a 10,000-piece minimum. How to Request Samples Browse our full catalog, then reach out through Send Inquiry or WhatsApp. Our team confirms availability and sends a shipping quote within one business day. Every piece is nickel-free and lead-free, compliant with REACH and CE, and verified by SGS testing - the same quality controls we apply to bulk orders. Learn more about our factory. Related Questions Do you accept mixed orders across styles? No. In-stock orders are placed per style (6-12 pieces each) and we do not combine mixed batches. Are the samples the same quality as bulk orders? Yes. Samples come from the same production line and pass the same SGS, REACH, and CE checks. Can I customize the plating color or stones? Yes. Custom 18K gold plating starts at 120 pieces per design, with AAA zircon and optional color options. Do you ship from an overseas warehouse? We ship worldwide from our factory. We do not operate overseas warehouses, and orders are not consolidated to one destination. Ready to request your free samples? Message us on WhatsApp and we will reply within one business day. Chat on WhatsApp

Too many good products to start with, how can I do?

It is very important to articulate the communication between you and hd jewelry when you are choosing a jewelry style. Here are five ways we can help you communicate effectively with hd jewelry so that you have a better buying experience.First, you should have a clear understanding of the style of jewelry you want to buy. If you have a jewelry style you like, you can send a picture of the style to hd jewelry so that hd jewelry can get a better idea of what you want. In addition, you can send hd jewelry your specific jewelry style requirements so that hd jewelry can more accurately meet your needs.Secondly, you should pay attention to the price when buying jewelry. You can determine the price of your jewelry purchase based on your budget and try to reach a win-win agreement with hd jewelry on price and quality whenever possible.Third, you should ask hd jewelry what the jewelry is made of and how the jewelry is made so you can get a better idea of whether the jewelry you are buying is trustworthy.Fourth, you can also ask hd jewelry if there are services that can be offered, such as customization services, or what special offers are available.Fifth, you can ask hd jewelry about the care of the jewelry before you buy it so that you can take better care of the jewelry when you use it to keep it beautiful for a long time.In conclusion, you should communicate effectively with hd jewelry when purchasing jewelry styles so that you can better understand what you want in jewelry and effectively fulfill your purchase needs.

ODM or OEM are allowed?

Sure, my dear friend! We have our own design team, which could help you design the Jewelry as your customized request, like the colors or the styles. When you choose OEM & ODM, MOQ will be 100-300pcs per style. But if you pay for the template, we will not limit the quantity! And if the total production quantity reaches MOQ, we will refund the template.ODM and OEM are two terms that are often used interchangeably in the electronics industry, but the differences between the two are significant. ODM stands for Original Design Manufacturer and OEM stands for Original Equipment Manufacturer.ODM is a manufacturer that designs and produces a product and then sells it to another company to be marketed under that company’s own brand name. This is often referred to as “private labeling” or “white labeling.” This is often a cost-effective way for companies to outsource the development and production of their products while still enjoying the benefits of having their own brand name on the market.OEM is a manufacturer that produces a product to the exact specifications of another company. This company will then sell the product under the other company’s brand name. OEMs are often contracted by companies to produce large quantities of goods, such as electronic components, for resale.At our company, we offer both ODM and OEM services. We have a team of experienced designers, engineers, and technicians who can create custom products to meet your exact specifications. We also have a large production facility with the latest equipment and technology to ensure that your products are made with the highest quality materials and the most advanced manufacturing processes.Our ODM services allow you to outsource the design and production of your products, while still retaining your brand name. We have the expertise and resources to help you come up with innovative designs that are tailored to your needs. We can also help you optimize the production process to ensure that your products are cost-effective and efficient.Our OEM services provide you with large-scale production of your products. We use the latest technology and equipment to ensure that your products are made with the highest quality materials and the most advanced manufacturing processes. We also have the expertise and resources to help you create efficient production processes that can meet your needs.At our company, we believe in providing our customers with high-quality products and services. Our ODM and OEM services are designed to meet your specific needs, allowing you to create innovative products without having to worry about the manufacturing process. We are committed to providing the best customer service and highest quality products, and we look forward to working with you.

Can you give me samples for quality check?

Requesting product samples is one effective way to understand the quality of a company's products. Here are some ways to contact us to request samples.Find information on our official website. When we are able to send you samples, we provide information on our website about requesting product samples, including the types of samples, the application process and notes. If you don't have the information, you can also contact us through our contact information on the website.Send an email. Send us a request for product samples via email. It is better to briefly introduce yourself in the email, introduce yourself or your company, explain what kind of products you need, and leave your contact information so that we can contact you promptly at the first time we receive the information. At the same time, you can continue to pay attention to our product updates, there is always one that you like.Contact by phone. Calling can be more direct and quick to reach our business manager. Ask on the phone if we have a policy of providing product samples for the product you like, and if so, ask about the application process and related notes, etc. If we do not have a policy of providing samples for that product, you can also briefly introduce your situation and make a request.Attend relevant trade shows. Large industry exhibitions often have numerous companies showcasing their products. Visiting the exhibition allows you to get in touch with the company's products in person and communicate with the company's representatives. At the show, you can ask the company if they provide samples and learn about the application process, precautions, etc.Whichever way you take, focus on courtesy and patience. For companies, providing product samples is a marketing tool, but there are also costs and benefits to consider. Therefore, if you cannot get a positive response, don't be too pushy or overly aggressive in asking questions.

If quality problems happen, what should I do?

When making e-commerce purchases, if quality problems occur, buyers first need to contact Hengdian in a timely manner to resolve them. The following are the aspects from which buyers can approach Hengdian to solve quality problems when they occur:Hengdian's business teamIf communication through the e-commerce platform customer service still can not solve the problem, it is recommended to contact the Hengdian Temple customer service directly. Take the initiative to communicate, so that the Hengdian Temple know the specifics of the problem, so that the Hengdian Temple can give a better solution to the problem. Contacting Hengdian customer service can be done in various ways such as online customer service, telephone and email.Platform business teamIf there is a quality problem when purchasing goods, you can directly contact the e-commerce platform customer service to solve the problem. In most cases, customer service will communicate with Hengdian as soon as possible to solve the problem as fast as possible. Therefore, if quality problems occur after purchasing goods, it is recommended to first consult and handle complaints through the e-commerce platform customer service.Return and exchange policyDifferent e-commerce platforms have different return and exchange policies, buyers can refer to the corresponding return and exchange policy and operate according to the category of goods they purchased. In the return process, it is recommended to take photos of the goods and save the relevant documents to protect your rights and interests.When dealing with quality issues, you also need to pay attention to the following matters:1. Save the proof of purchaseWhen purchasing goods, please keep the invoice and other proof of purchase. For some high-value goods, you also need to properly save the relevant documents and contracts and other information.2. Early contact with the business team of HengdianWhen you encounter quality problems, you can complain early to get a solution more quickly and protect your legal rights.3. Maintain a good communication relationshipWhen dealing with quality problems, you need to establish a good communication relationship with Hengdian. Both sides should communicate proactively to better solve the problem.By contacting and solving quality problems in the above ways, buyers can be more targeted to solve the quality problems of goods and protect their rights and interests. Regardless of any problems, please be the first to find the business team of Hengdian, we will properly deal with your problems and get your satisfaction!

Can I get discount?

During the shopping process, people often notice if Hengdian has special offers and choose whether to buy our products based on these activities. There are several ways to find out about Hengdian promotions:HengDian's homepage or product detail pageWhen we have discounts, we ourselves open product pages on our website with simultaneous updates to show you the promotional information it offers. On these pages, we usually clearly mark the current promotions offered, such as limited time discounts, full discounts, etc. You can browse these pages to know the current promotions.Platform activity pageIt is important to know that we have many channels of online sales paths, especially e-commerce platforms, which regularly launch various promotional activities and display the information of participating sellers and products in the platform activity pages. Generally speaking, these activities cover multiple categories and are larger in scale and impact than individual sellers' promotions. For everyone, in addition to our official website, you can also learn about our online store on top of Alibaba. By visiting the platform activities page and filtering the relevant conditions, you can quickly find the activities and product information that Hengdian is participating in.Search functionYou can use the search function of the e-commerce platform to find the list of products corresponding to a certain keyword of Hengdian products. These product listings may come with promotions such as discounts or the use of coupons, and you can choose to buy based on this information. On some e-commerce platforms, you can also get the latest promotion information by setting keyword alerts.Coupons and Red PacketsHengdian issues coupons and red packets from time to time on all e-commerce platforms for buyers to offset the price of goods when shopping. We usually post the coupon or bonus information on our own store or product detail page, or through the event page within the platform. Buyers can receive these coupons or red packets to enjoy a more favorable shopping experience.Social MediaWe post offers on social media, such as for example, YouTube, INS, Facebook, etc. Buyers can get the latest promotion information by following Hengdian's accounts on social media.In short, being aware of Hengdian's special offers will help you choose items more wisely and save money on your purchases. We welcome your inquiries!

How can I order?

1. Choose the product. You can initiate inquiry to us through our product link, select your favorite product and leave your WhatsApp or other contact information, our sales manager will contact you within 24h and provide you with 1V1 service.2. Confirm the order. After selecting the products you like, the sales manager will customize the best price for your order and send you a pro forma invoice. After making sure that all the prices of the ordered products are correct, your order will be officially confirmed.3. Pay the order. After you see the order link we send you, you can pay for your order at your free time through channels such as Paypal or T/T. 4.4. Delivery of goods. After your purchase order is completed with payment, we will make sure the products are shipped correctly and send the goods via DHL, UPS, FedEx, etc. within the shipping time. Usually it takes 3~7 days for delivery, at this time you can wait for your desired products to arrive within the time.5. Logistics tracking: We will send you the courier number on WhatsApp, and at the same time, we will also track the logistics of the goods throughout the process.6. After-sales service. If you find any problem with the goods, please contact us in time, we will give you a satisfactory answer. Dear friends, you can shop with confidence.