Hengdian Service FAQs
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Hengdian Product FAQs
Hengdian Service FAQs
Hengdian Company FAQs

Hengdian Service FAQs

Too many good products to start with, how can I do?

Don't hesitate to contact us! We have excellent professional service for our dear customer. There are more than 30 sales managers to 1V1 serve you, which could provide professional advice for you and ensure you get satisfied goods.

ODM or OEM are allowed?

Sure, my dear friend! We have our own design team, which could help you design the Jewelry as your customized request, like the colors or the styles. When you choose OEM & ODM, MOQ will be 100-300pcs per style. But if you pay for the template, we will not limit the quantity! And if the total production quantity reaches MOQ, we will refund the template.

Can you give me samples for quality check?

Of course, we could send you the sample products, but the freight is on you.

If quality problems happen, what should I do?

Just contact us on Whatsapp in time to tell your problems, we will give you a satisfactory reply. As long as it’s not man-made damage, we promise to make compensation or full refund. Anyway, we will try our best to control the quality problems to less than 1%. Dear friends, you can shop without worry. 

Can I get discount?

Of course! Just leave your Whatsapp, and the sales manager will contact you in 24h to customize the best price for you. If you are our frequent customer or placed a big order, the discount will be absolutely bigger! 

How can I order?

1. Choose products. Choose the product you like and leave your WhatsApp, our sales manager will contact with you in 24h, and serve you 1V1.2.Confirm the order. After picking your favourite products, the sales manager will customize the best price for the order, and send you a Proforma Invoice to confirm the order.3. Pay for the order. You can make payment by Paypal or T/T at your convenience.4. Deliver the goods. We get stared your order and send the goods by DHL, UPS, FedEx and so on. Delivery usually takes 3~7days.5.Send you the express number on WhatsApp. In the meantime, we will also track the goods all the way.6.After-sales service. If you find any problems with the goods, please contact us in time, we will give you a satisfactory reply. Dear friends, you can shop without worry.