FAQs
all
Hengdian Product FAQs
Hengdian Service FAQs
Hengdian Company FAQs

all

Too many good products to start with, how can I do?

Don't hesitate to contact us! We have excellent professional service for our dear customer. There are more than 30 sales managers to 1V1 serve you, which could provide professional advice for you and ensure you get satisfied goods.

About the Stock and Product Styles?

We have a large warehouse with sufficient stock all year round. As for styles, we always pay attention to the jewelry needs of the global market and the new trends of the season. We release over 500 new products every month. There’s a great variety of styles that are in line with the public's aesthetics.

ODM or OEM are allowed?

Sure, my dear friend! We have our own design team, which could help you design the Jewelry as your customized request, like the colors or the styles. When you choose OEM & ODM, MOQ will be 100-300pcs per style. But if you pay for the template, we will not limit the quantity! And if the total production quantity reaches MOQ, we will refund the template.

Can you give me samples for quality check?

Of course, we could send you the sample products, but the freight is on you.

What is your minimum quantity?

When you choose to buy inventory of products, MOQ will be 12pcs each style. When you choose OEM & ODM, MOQ will be 100-300pcs per style. But if you pay for the template, we will not limit the quantity! And if the total production quantity reaches MOQ, we will refund the template.

How about the quality of the product of HD?

Our jewelry is made of AAA Cubic Zircon and 18K gold plated on the copper alloy. It is of high quality and can keep the color at your store for at least two years. It is not easy to rust, corrosion and it can luster retention for long time.

If quality problems happen, what should I do?

Just contact us on Whatsapp in time to tell your problems, we will give you a satisfactory reply. As long as it’s not man-made damage, we promise to make compensation or full refund. Anyway, we will try our best to control the quality problems to less than 1%. Dear friends, you can shop without worry. 

How can I know your latest fashion jewelry?

Please leave your WhatsApp, our sales manager will contact you within 24h, 1V1 recommend our latest products to you, and provide you with the most suitable and professional sales plan. 

Can I get discount?

Of course! Just leave your Whatsapp, and the sales manager will contact you in 24h to customize the best price for you. If you are our frequent customer or placed a big order, the discount will be absolutely bigger! 

How can I order?

1. Choose products. Choose the product you like and leave your WhatsApp, our sales manager will contact with you in 24h, and serve you 1V1.2.Confirm the order. After picking your favourite products, the sales manager will customize the best price for the order, and send you a Proforma Invoice to confirm the order.3. Pay for the order. You can make payment by Paypal or T/T at your convenience.4. Deliver the goods. We get stared your order and send the goods by DHL, UPS, FedEx and so on. Delivery usually takes 3~7days.5.Send you the express number on WhatsApp. In the meantime, we will also track the goods all the way.6.After-sales service. If you find any problems with the goods, please contact us in time, we will give you a satisfactory reply. Dear friends, you can shop without worry.

Why choose us?

1.We are a powerful company. We are specialized in Jewelry over 15 years. We have our own factory, low price and high-quality are what we have always insisted on. Nowadays, We have customers from all over the world, and are recognized as the jewelry representative of high-quality and dazzling.2.We have the best service. The sales manager 1V1 service ensures our customers get their satisfied goods. What’s more, we offer an excellent after-sales service, if you find any problems with the goods, please contact us on Whatsapp in time, we will give you a satisfactory reply. 3.We have high-quality products with the best price. There are more than 30 quality managers to get a strict and precise quality control. Because with the own factory, we can offer you the lowest factory-direct price.